Refund policy

Return & Refund Policy – Glattexpress
At Glattexpress, customer satisfaction and product integrity are our top priorities. Due to the perishable nature of our products, we do not accept returns on any orders.

Refunds & Replacements
We are happy to offer a refund or replacement if:

Your order arrives damaged or the meat is no longer cold upon delivery

You receive incorrect or missing items

To be eligible, the issue must be reported within 24 hours of delivery.

How to Report an Issue
Please use our Contact Form on the website to report any problems. Be sure to include:

Your order number

A brief description of the issue

Photos showing the problem (e.g., damaged packaging, incorrect items, or temperature concerns)

Our team will review your request and respond promptly to resolve the issue.

Late or Lost Shipments
While we aim to ship all orders quickly and safely, Glattexpress is not responsible for delays caused by carriers or weather conditions. However, we will work with you to ensure your satisfaction if your order is affected.